Fundación Santa Fé de Bogotá
Fundación Santa Fé de Bogotá
Efficient self-management
The users and patients of Fundación Santa Fe de Bogotá need an experience that revolves around him, so why not provide an innovative, attractive and loyal channel?
We address the challenge
We developed a synchronized work that allowed us to:
- Digitalize and automate customer service processes.
- Optimize processes and evolve the digital assets of Fundación Santa Fe de Bogotá.
- Retain and retain users through personalized services.
Omnichannel now
We guide each user through an integral experience, implementing high quality digital channels and effectively achieving that each person:
- Managed their appointments.
- Processed their authorizations.
- Paid online.
- Consulted their orders, results and histories.
- Separated their appointments.
TANGIBLE RESULTS
Our collaboration has borne tangible
and measurable fruits
Increased care
Each specialty decreased patient absenteeism.
Increased satisfaction
Patient self-management increased patient loyalty.
More time for the user
Synchronized processes enabled a personalized experience.
